Artificial intelligence has become one of the biggest topics in manufacturing technology, but many organizations are still asking the same question:
Where do we actually start?
Most manufacturers already have years of operational data sitting inside their ERP system; the challenge isn't collecting more data. Rather, it’s identifying where processes are slowing the business down and finding practical ways to improve them.
That's exactly what Infor set out to address with Infor Velocity Suite.
Rather than offering AI as a standalone tool, Velocity Suite combines process mining, robotic process automation (RPA), generative AI, and prebuilt business applications into a single platform designed to continuously improve business processes.
For manufacturers already running Infor CloudSuite, it's an opportunity to make better use of the data they already have.
What Is Infor Velocity Suite?
Infor Velocity Suite is a package of Infor solutions designed to help organizations diagnose process inefficiencies, automate repetitive work, and continuously optimize business operations.
Instead of requiring companies to piece together multiple AI and automation tools, Velocity Suite brings together:
- Infor Process Mining to analyze real business processes, uncover bottlenecks, and identify opportunities for improvement using AI-driven insights.
- Infor Value+ with a catalog of prebuilt AI-powered automations that enhance processes, provide insights, and deliver rapid value within Infor CloudSuite.
- Infor GenAI embedded directly within Infor CloudSuite to help users write, summarize, analyze, and translate information within their everyday workflows.
- Infor Robotic Process Automation (RPA) to automate repetitive system tasks using bots that reduce manual work and streamline processes.
- Infor Document Processor (IDP) to capture, extract, and process information from documents to reduce manual data entry and improve efficiency.
Rather than just adding AI to your business, the goal is to help organizations improve the processes that impact daily productivity.
AI Starts with Understanding Your Processes
One of the biggest mistakes companies make when adopting AI is trying to automate processes they don't fully understand.
Velocity Suite takes a different approach.
Using Infor Process Mining, organizations can analyze real user activity within their ERP to visualize how work is actually getting done. Rather than relying on assumptions or manually documenting workflows, Process Mining identifies bottlenecks, delays, rework, and inefficiencies using operational data.
This creates a roadmap for improvement before automation begins.
Instead of asking, "Where should we use AI?"
Organizations can ask, "Which processes are costing us the most time and money?"
Moving Beyond Automation with Infor GenAI
Once organizations have identified opportunities for improvement, Infor GenAI helps turn those insights into action.
Unlike standalone AI tools that rely on generic public data, Infor GenAI is embedded directly within Infor CloudSuite and works in the context of your ERP, business processes, and industry-specific data. Instead of switching between applications or copying information into an external AI tool, users can ask questions and receive contextual answers without leaving the systems they use every day.
One of the most exciting developments is the introduction of the Infor GenAI Assistant, a conversational assistant powered by role-based Industry AI Agents. These AI agents are designed with deep industry knowledge and can provide guidance, answer questions, retrieve information, and help users complete business processes based on their specific role.
For example, instead of searching through documentation or navigating multiple screens, users can ask natural language questions like:
- "Why is this purchase order delayed?"
- "Show me customers with declining profitability."
- "Summarize recent activity for this supplier."
- "What approvals are holding up this order?"
Because the assistant understands the context of your ERP data, responses are more relevant than what a general-purpose AI chatbot can provide.
Another key capability is the Infor GenAI Knowledge Hub, which allows organizations to index both internal and external documentation into a centralized knowledge source. Employees can quickly search policies, manuals, technical documentation, and business information using natural language, reducing the time spent hunting for answers across multiple systems.
AI Built Into Everyday Work
Infor's approach isn't about adding another AI application for employees to learn. Instead, AI becomes part of the normal flow of work.
Combined with Infor Value+, organizations can use AI to automate repetitive business processes such as invoice processing, customer email summarization, supplier compliance checks, customer profitability analysis, and service ticket creation. Meanwhile, Infor Robotic Process Automation (RPA) and Infor Document Processor (IDP) handle repetitive workflows and document-intensive tasks behind the scenes.
The result is a platform where process mining identifies opportunities for improvement, AI provides intelligent recommendations and assistance, and automation executes repetitive work. Rather than replacing employees, Infor GenAI helps teams spend less time searching for information, completing manual tasks, and navigating complex workflows so they can focus on higher-value work.
AI That Solves Everyday Problems
One of the biggest strengths of Velocity Suite is that it focuses on practical business improvements instead of flashy demonstrations.
Some examples include:
- Automatically processing invoices
- Summarizing customer emails
- Creating IT service tickets from incoming emails
- Monitoring vendor compliance
- Digitizing proof-of-delivery documents
- Identifying high-risk customers
- Recommending customer profitability improvements
- Automating customer and supplier onboarding
These are the kinds of repetitive tasks that consume thousands of employee hours every year.
By automating them, organizations can redirect employees toward work that requires experience, judgment, and customer interaction.
Real Results from Manufacturers
Industrial manufacturers have already demonstrated measurable improvements using technologies included in Velocity Suite.
A global manufacturer using Infor Process Mining accelerated issue identification by 97% while reducing resource requirements by 83%, helping shorten its procure-to-pay cycle and increase early payment discounts.
Another manufacturer reduced employee time spent identifying process issues by 90% after implementing Process Mining, giving a small continuous improvement team visibility that previously required significant manual analysis.
Infor Value+ has also delivered measurable results across customer service and operations.
Organizations have reported:
- 95% faster customer service resolution through automated document management
- Thousands of labor hours saved annually through document digitization
- Faster vendor decision-making with automated compliance checks
- Revenue growth through AI-powered customer profitability insights
- Improved gross margins by identifying pricing opportunities
These aren't experimental AI use cases. They're practical applications designed to improve existing business processes.
Why Velocity Suite Matters
Manufacturers don't need more dashboards.
They need technology that helps employees spend less time on repetitive work and more time making decisions that move the business forward.
Infor Velocity Suite brings together process discovery, automation, and AI into a single platform focused on continuous improvement.
Rather than asking organizations to figure out where AI fits, Velocity Suite helps identify improvement opportunities, automate repetitive processes, and deliver measurable business outcomes using the operational data already inside the ERP.
For manufacturers looking to modernize without disrupting the systems they rely on every day, that's a much more practical approach to AI.
Final Thoughts
The conversation around AI is shifting.
Instead of asking whether artificial intelligence will replace employees, manufacturers are asking how it can help their teams work more efficiently.
Infor Velocity Suite answers that question by combining AI, automation, and process intelligence into solutions built for real operational challenges.
For organizations already running an Infor CloudSuite ERP or Infor CPQ, it represents an opportunity to improve the processes that matter most, without starting from scratch.
