Challenges
- Provide dealers with online self-service capabilities to produce quotes and place orders
- Deploy a single tool for both internal and external users and simplify the quote and order user interface for all users
- Reduce the expense of custom software development and maintenance
- Introduce new products and product changes more quickly
Benefits
- Embedded nearly 20 years of product design and quoting knowledge into a guided selling platform within six months
- Simplified the quote and order user interface with a guided product selection and configuration process that uses dynamic product visualization
- Transformed the dealer buying experience with an easy online self-service tool for developing quotes and placing orders for all custom-designed residential and commercial products.
- Reduced the time to train sales staff with a more consistent and simplified quote and order process
- Generated manufacturing information to drive production within the company’s enterprise resource planning (ERP) system
- Reduced the cost of custom software development and maintenance
- Accelerated the introduction of new products and permitted product changes without the need to outsource programming resources
“With Infor Product Configurator, we’ve cut the expense of custom software development and maintenance, plus we can introduce new products and product changes faster using internal staff only.” —Steve Terhune, IT director, Plastimayd
Related reading: Herman Miller Uses Infor CPQ to Furnish Customers with a Better Experience.
