RenaissanceTech Support
Need CPQ support? You’re in the right place.
We offer monthly CPQ support plans to give you peace of mind on your investment—whether you need a basic safety net for occasional support or full-service coverage to supplement your existing CPQ staff.
Explore our flexible monthly support plans designed to ensure your CPQ success. Choose the right level of service for your business needs.
Production Down Support 1 day/year
RenaissanceTech Support Portal
System Maintenance
Proactive Monitoring & Optimization
Free Intro Training (Value: $3K)
Annual CPQ Check-Up
CPQ New Release Group TrainingProduction Down Support 1 day/year
RenaissanceTech Support Portal
System Maintenance
Proactive Monitoring & Optimization
Free Intro Training (Value: $3K)
Annual CPQ Check-Up
CPQ New Release Group TrainingProduction Down Support 2 days/year
RenaissanceTech Support Portal
System Maintenance
Proactive Monitoring & Optimization
Free Intro Training (Value: $3K)
Annual CPQ Check-Up
CPQ New Release Group TrainingProduction Down Support 2 days/year
RenaissanceTech Support Portal
System Maintenance
Proactive Monitoring & Optimization
Free Intro Training (Value: $3K)
Annual CPQ Check-Up
CPQ New Release Group TrainingFlexible, Ad Hoc Support for Immediate Needs
Not ready for a support plan? No problem! Our ad hoc support options are perfect for troubleshooting specific issues, addressing urgent needs, or answering questions as they arise.
Key features include:
- Hourly Infor CPQ support with one of our experts
- Quick fixes and troubleshooting
- Guidance on best practices
- Assistance with Infor CPQ updates and new features
Your Guide to Infor CPQ Support
Experience seamless operations and elevate your business potential with our Infor CPQ support plans. Gain peace of mind with access to our comprehensive support portal, ensuring you have the resources and guidance you need at your fingertips. Our dedicated response times guarantee swift assistance whenever you encounter issues, minimizing downtime and maximizing productivity. Additionally, trust in our diligent system maintenance to keep your Infor CPQ platform running smoothly, allowing you to focus on what truly matters—propelling your business forward. Choose reliability, choose efficiency, choose Infor CPQ support plans.
The RenaissanceTech support portal is now open to all customers! Use the button below to request access and unlock 24/7 support visibility.
RenaissanceTech has been very reliable and responsive to any requests or issues that have been identified. They have gone beyond the typical “configuration rules writing” to provide good solutions. Since implementing CPQ, The most significant change has been freeing up engineering resources to work on more impactful work than pricing. Overall, working with RenaissanceTech has been a very positive experience. They have very responsive resources able to provide solutions to our complex problems.
We are engineered to order and we do a lot of things that are based on calculations and we we wanted to be able to build that into the ruleset and the Infor CPQ could do that, as well as, move into the manufacturing rules and the 2D in 3D.
I believe that people do business with people and that was the main thing that drew us to RenaissanceTech and all along the way it’s been great. We use the people at Renaissance for more than just SwiftSell they are our CPQ trainers and they continue to be our consultants for helping us as we expand an integration of CPQ with our ERP system Infor Syteline. When you look at SwiftSell and features that you see, don’t just limit your thinking to what you see there, the the designers at Renaissance can take your ideas and turn them into reality even beyond the features that are there- and that’s what we’ve done.
As a manufacturer of “Made To Order” products for the sports industry, Humphrys Coversports needs CPQ to be competitive in the market. We first contracted with RenaissanceTech to create rulesets for the more than three dozen products we make and sell. These CPQ rulesets generate not only our customer pricing, but also Work Orders and BOM’s needed for our factory. As time went by, we took advantage of their training so we could be more self-sufficient in maintaining our rulesets. Finally, they have been our go-to resource anytime we’ve performed any CPQ upgrades or integration with our ERP, Infor Visual. RenaissanceTech has been integral to making us a leader in our field.
Why Choose a Support Plan?
While ad hoc support is always available, our support plans are a cost-effective solution if you anticipate frequent needs. Save time and resources by securing the expertise you need at predictable costs.