Services & Support
Your Go-To Resource for Infor CPQ Services and Support
At RenaissanceTech, we recognize the importance of maximizing your CPQ software’s potential. Our comprehensive Services & Support offerings are designed to empower you with the tools, training, and assistance needed to enhance your system’s performance. Explore our tailored solutions below to discover how we can support your CPQ journey.
Infor CPQ Training
Hands-on learning for every skill level.
Our Infor CPQ training sessions are designed to provide an in-depth, interactive experience tailored to your needs. Delivered through onsite workshops or live virtual courses, our training covers essential tools like sales and manufacturing rules, Design Studio, Enterprise Quoting, Enterprise Quoting Designer and the Rules Simulator.
Whether you’re a newcomer or an experienced user, we offer a range of courses to match your skill level. From foundational training to advanced sessions focusing on best practices for rules development and architectural assistance, our goal is to ensure your team has the knowledge and confidence to succeed with Infor CPQ.
CPQ Implementation Consulting
As the leading implementer and integrator of Infor CPQ, RenaissanceTech is dedicated to ensuring the success of your CPQ implementation. Whether you’re starting fresh or enhancing an existing system, we provide solutions tailored to your unique business needs.
We understand that every project is different, which is why we offer three proven implementation approaches to meet your project’s requirements, timelines, and budget. Learn more about our implementation approaches below.
Choosing the Right CPQ Implementation Approach
Flexible options designed to fit your project’s unique needs, timeline, and resources.
Train & Support Implementation Approach
Take the lead with confidence. We empower your internal team through expert-led training and ongoing support, giving you the tools to drive your own CPQ implementation. Ideal for organizations with skilled technical staff looking to control costs while relying on RenaissanceTech as a trusted safety net.
Vendor-Led Implementation Approach
Leave it to the CPQ experts. RenaissanceTech takes full ownership of your CPQ implementation project, managing every step from start to finish. This approach is perfect for organizations with tight timelines or limited internal technical resources, ensuring a seamless and efficient implementation without overburdening your team.
Hybrid Implementation Approach
A collaborative approach that blends the best of Train & Support and Vendor-Led services. Our team carefully evaluates your needs and creates the perfect balance, allowing your team to stay involved while we provide the CPQ expertise to ensure project success.
System Integration
Whether it is a CRM, ERP, or homegrown solution – we can help. Configuration software is best utilized when integrated with a host system.
RenaissanceTech provides assistance in integrating data from your host application to your configuration tool. This allows you to harness the full potential of the data being created during configuration and deeper connect configurations to upstream/downstream processes.
Available Integrations:
- Infor CSI (Syteline)
- Infor VISUAL
- Infor XA
- Infor LN
- Infor CRM
- Salesforce CRM
- Microsoft Dynamics 365/AX
- Oracle EBS
- QuickBooks
- Sage 100
- Custom Integration is available
Custom Development
We offer professional assistance in the creation of products and/or modification of your existing software. RenaissanceTech will guide you through the process of creating a functional and technical design document to outline your application’s requirements. We work closely with you during development and testing and provide comprehensive solution documentation when complete.
*Infor CPQ is also known as Infor PCM (Product Configuration Management Suite) or formerly the TDCI BuyDesign Configurator.
Support Center: Quick & Comprehensive Solutions To Real-Time Issues
This is your one-stop location for CPQ support. When you submit an inquiry a notification is sent immediately to your support point person. In the support portal, screenshots can be attached to view the error and past support tickets can be easily accessed for your reference. You can reach us 24/7 through this portal and via email. Looking for a more direct solution where you can ask questions in real-time? Set up a call or video meeting with us!
Our diverse team has collectively worked on more than 200 projects. Whether you encounter a critical incident or just need some guidance, we’re here for you and have the experience to bolster your success.
Talk to the CPQ Experts
Have any questions? Contact us and we will respond within one business day.